Senior Manager - Implementation & Delivery
Our client is a global SaaS leader in finance automation, used by thousands of finance teams worldwide. They're hiring a Senior Manager to lead implementation delivery in multiple regions, reporting to the Director of Professional Services.
The role
You'll lead a team of consultants and project managers who deliver implementations for new and existing customers. You own a portfolio of projects from kickoff to go-live, and you're accountable for getting customers live on time, on budget and using the product.
You'll be the escalation point for customers and the team. You'll work with sales on scoping new work, and you'll help shape the delivery methods the wider practice uses.
You'll be measured on
On-time, on-budget delivery
Time to go-live
Customer satisfaction
Team utilisation and project margin
What you'll bring
Experience leading implementation or delivery teams at an enterprise software vendor
A track record running multiple customer implementations at once
Direct line management of consultants or project managers
A hands-on implementation background, so you can step in when a project needs it
Comfort managing senior customer stakeholders and escalations
Exposure to scoping, presales or statements of work
Background in finance, ERP or accounting software is a plus, not a requirement
Why this role
You'll join a market leader's services team at a point where it's growing, with a clear path to Director.
- Location
- London
About Chapter 2
At Chapter 2, we're redefining the future of talent through AI-powered and human-led solutions. We combine innovative technology with deep expertise to build scalable talent ecosystems that help organisations hire smarter, move faster, and achieve better outcomes.
As part of our team, you’ll work alongside talented individuals who are passionate about transforming recruitment and talent acquisition. We’re committed to creating an environment where people can grow, collaborate, and make meaningful impact both for our clients and for one another.
Our culture is shaped by the values that define how we work every day. We’re passionate about what we do, relentless in solving complex challenges, honest in every interaction, loyal to our clients and each other, and driven to deliver exceptional results. Together, we’re combining the power of people and AI to shape the future of talent.