Director of Professional Services
Our client is a global SaaS leader in finance automation, used by thousands of finance teams worldwide. They are hiring a Director of Professional Services to run their implementation practice across multiple regions.
The role
You will lead a team of managers, consultants and project managers who deliver implementations for new and existing customers. You own the practice: delivery quality, customer adoption, team utilisation and revenue.
You will also set the standards. That means building the methods, policies and quality controls that make delivery consistent for customers and partners alike.
You'll be measured on
Customer satisfaction
Revenue, margin and utilisation
Time to go-live
ARR retention
What you'll bring
A track record leading professional services or implementation teams at an enterprise software vendor
Experience managing managers, and running a team that bills
Ownership of commercial targets: revenue, margin, utilisation, forecasting
A technical or hands-on implementation background, so you can lead delivery from the front
Exposure to presales, account growth or managed services
Experience with multi-region or offshore delivery teams
Background in finance, ERP or accounting software is a plus, not a requirement
Why this role
You'll be joining a market leader with a clear growth plan, where you'll have the room to shape how services are delivered across the region.
- Location
- London
About Chapter 2
At Chapter 2, we're redefining the future of talent through AI-powered and human-led solutions. We combine innovative technology with deep expertise to build scalable talent ecosystems that help organisations hire smarter, move faster, and achieve better outcomes.
As part of our team, you’ll work alongside talented individuals who are passionate about transforming recruitment and talent acquisition. We’re committed to creating an environment where people can grow, collaborate, and make meaningful impact both for our clients and for one another.
Our culture is shaped by the values that define how we work every day. We’re passionate about what we do, relentless in solving complex challenges, honest in every interaction, loyal to our clients and each other, and driven to deliver exceptional results. Together, we’re combining the power of people and AI to shape the future of talent.