Location: Hybrid (3 days per week in Krakow office)

Salary: Competitive, based on experience

Lead and Develop a High-Performing KYC Function

This role is an excellent opportunity for an experienced KYC professional to step up into a people leadership position, managing a team of analysts and shaping a high-quality, efficient onboarding function within a fast-paced fintech-style environment.

About the company

Our client is an established global fintech with an ambitious growth agenda. They blend advanced technology with deep industry expertise to create innovative, reliable, and high-performance solutions for their customers worldwide. This is an exciting opportunity to be part of their ongoing innovation and growth — shaping the next chapter of success for a trusted industry leader in a rapidly expanding market with huge opportunity for personal and company growth.

Key responsibilities

• Day-to-day management of a team of KYC Analysts, including team and individual performance.

• Ensure adherence to agreed targets, KPIs, SLAs and quality standards.

• Allocate work and resources effectively across the team.

• Train, coach and develop KYC Analysts to build capability and confidence.

• Provide hands-on production support and subject matter expertise, guiding analysts in gathering client data and supporting documents from a range of independent sources.

• Support analysts in identifying data and documentation gaps and coach them on how to research and close those gaps.

• Help validate clients’ KYC risk profiles, escalating any points of concern such as adverse or negative news.

• Liaise with other teams (such as New Business and Compliance) throughout the KYC onboarding process.

• Act as an escalation point for issues that may require input from Compliance or other senior stakeholders.

• Ensure the team follows global standard policies, procedures and tools.

• Drive continuous improvement initiatives across KYC processes, controls and reporting.

What you’ll need

• Minimum 3 years’ experience performing AML/KYC activities in the financial services industry, including onboarding institutional clients.

• At least 1 year of people management experience, ideally leading teams of up to 10 FTE.

• Deep understanding of end-to-end KYC and client onboarding processes.

• Strong stakeholder management skills, with the ability to influence and collaborate across functions.

• High level of risk awareness across operational, compliance, business and reputational risk.

• Proven problem-solving and analytical mindset.

• Experience onboarding a variety of client types.

• Familiarity with AML/KYC regulations and industry guidelines.

• Ability to source and interpret information from multiple data sources.

• Excellent written and verbal communication skills in English, with great attention to detail.

• Good working knowledge of Excel, including the ability to design and interpret operational reporting.

• High flexibility, with the ability to react quickly to changing priorities and urgent situations.

• Track record in process improvement and efficiency within KYC or related functions.

If you’re excited by the idea of leading a KYC team, improving processes and safeguarding the business in a fast-moving environment, this role offers the platform to make a real impact.