Location: Shoreditch, London (5 days per week in office)

Reports to: Chief of Staff / COO of the Private Office

Key Stakeholders: Founder, C-Suite of the Private Office, Tenants, Building Management, Landlord, Head of Happiness, Office Manager

Set the Operational Standard for Steven.com HQ

This role is responsible for running the day-to-day operations of Steven Bartlett’s flagship headquarters, home to multiple businesses including Steven.com, FlightStory and Perfect Ted. 

You will oversee every element of how the building functions; from facilities, security, and supplier performance to budget oversight, tenant coordination, and major fit-out projects.

Working closely with the Founder’s Private Office, tenant teams, and building management, you will ensure the HQ runs as a secure, compliant, and high-functioning workspace. This includes managing vendors, leading building-wide systems and processes, tracking regulatory obligations, delivering capital works, and driving building monetisation through studio and event hire.

This is a hands-on leadership role for someone who thrives on precision, structure, and ownership. If you’re excited by the opportunity to shape the physical infrastructure and operational engine of one of the UK’s most dynamic founder-led companies, this role offers real scope to make an impact.

Key Responsibilities

HQ Experience

• Establish and maintain a professional, high-functioning global headquarters that reflects the Founder’s standards and supports daily operations across multiple businesses

• Oversee the front-of-house environment, ensuring seamless management of reception, guest check-in, post and courier handling, intercoms, and security in collaboration with tenant teams

• Set and enforce workplace standards for cleanliness, presentation, access control, and shared space usage across the building

• Coordinate with internal and external teams to ensure that the HQ delivers an efficient, consistent, and high-quality experience for all staff, visitors, and partners

• Lead on day-to-day issue resolution related to building services, escalating or resolving requests swiftly to minimise disruption across all areas of the site

Facilities and Building Operations

• Act as the day-to-day operational lead for the Flight HQ building, managing all facilities, services, and shared infrastructure across the Private Office and tenants

• Serve as the key point of contact between the Private Office, FlightStory (Head of Happiness and Office Manager), Perfect Ted (Office Manager), and any additional desk renters or sub-tenants

• Manage onboarding, license agreements, and operational setup for new or temporary occupants, coordinating subleases and securing landlord consents as needed

• Oversee hard and soft services including cleaning, security, utilities, waste management, service charge reconciliation, business rates, and supplier coordination

• Lead procurement and contract management for all building-related services, including performance tracking, renewals, and resolution of any supplier issues

• Maintain all core building systems such as access control, CCTV, alarms, HVAC, IT, and security infrastructure; ensure systems run safely and efficiently

• Implement and manage preventative maintenance schedules, CAFM systems, and internal logging tools to track requests, SLAs, and PPM compliance

• Support the production studio setup by maintaining infrastructure that meets all technical, security, and health and safety standards

• Monitor compliance with all regulatory requirements (including H&S, GDPR, and ICO) and keep accurate documentation for audits and inspections

• Provide regular performance updates and risk reports to leadership and continuously seek cost-saving opportunities and operational improvements across the building

Fit Out and Capital Projects

• Lead major infrastructure projects such as dismantling temporary studios, installing digital studio tech, and building out gym, reception, and front of house areas

• Coordinate external contractors, designers, AV and IT teams, and internal stakeholders

• Ensure projects are delivered on time, on budget, and meet both functional and aesthetic standards

• Manage internal communications and approvals throughout the project lifecycle

Budget Oversight and Project Delivery

• Own all facilities-related budgets including day-to-day operating costs and long-term capital investments

• Track spending, forecast future needs, identify savings, and present clear reports to leadership

• Drive strategic cost reduction efforts and deliver commercial value across operations, for example, through renegotiation of service charges or improved contracts

• Oversee all stages of procurement from supplier selection to monitoring delivery and performance

Incubator and Event Management

• We run a venture incubator in our building, meaning we have founders and entrepreneurs pitching and working together in a shared workspace

• This role will need to manage the running of this, have the relevant legals and NDAs in place and help with collaboration across lots of stakeholders and moving parts 

• Ensure all events comply with licensing, insurance, health and safety, access, and security requirements

• Manage occupancy schedules and coordinate with tenants to minimise disruption and maximise building usage

Who You Are

• An experienced operator with exposure to office management, facilities, capital projects, and regulatory compliance

• Practical, proactive, and highly organised and able to manage multiple workstreams with precision

• Strong working knowledge of building systems including HVAC, access control, CCTV, alarms, and preventative maintenance

• Confident in managing relationships with landlords, suppliers, legal advisors, and internal stakeholders

• Familiar with GDPR, ICO, H&S, and cyber compliance and able to lead implementation, training, and audits

• Tech-savvy and confident using Google Workspace, Slack, CAFM systems, Monday.com, and AI platforms

• Able to produce clear reports using RAG ratings, KPIs, and budget tracking to support decision-making

• Calm under pressure, solution-oriented, and energised by building structure in a fast-paced, founder-led environment

The hiring process is managed by Chapter 2.