At Chapter 2, we’re not just scaling businesses—we’re reshaping the future of talent acquisition with passion, loyalty, and an unwavering commitment to results. By blending people, processes, and cutting-edge technology, we’ve redefined the traditional RPO model, delivering faster, smarter, and more cost-effective solutions that exceed expectations.

As a global powerhouse, our team spans the UK, South Africa, the US, and Germany, with India as the next frontier in our ambitious expansion. Having grown 1300% in just two years, we are unstoppable fuelling our momentum with honesty, collaboration, and a shared vision.

We are relentless in our pursuit of excellence, embedding world-class talent, pioneering technology, and compelling employer branding into organizations across industries. Our approach isn’t just about recruitment—it’s about building long-term success for our clients.

We are loyal to our clients, to our vision, and most importantly, to each other—because we know that true success is built together.

Chapter 2 – A scalable talent solution.

For more information, please watch the Chapter 2 Evolution 🎥🚀

https://youtu.be/Fiap-bVnscY

The Role:

The Medical Lead will play a pivotal role in shaping the medical vision and strategic direction of our client’s healthcare initiatives. This is a high-impact leadership position that calls for a skilled, forward-thinking professional to oversee clinical operations. The ideal candidate will bring a blend of clinical expertise, strategic insight, and a passion for transforming healthcare delivery at scale.

Key Responsibilities and Contributions:

Commercial

• Commercially astute with a deep understanding of balancing clinical outcomes with operational efficiency and profitability.
• Contribution of management of the P&L, budget management and commercial performance drivers in a Healthtech or private healthcare setting.
• Contributing to pricing models, commercial planning, and identifying revenue and cost optimisation opportunities.
• Collaborate with marketing and product teams to support user acquisition, retention, and monetisation strategies.
• Represent clinical interests in commercial decisions, partnerships, and investor discussions.
• Identify revenue enhancement and cost optimisation opportunities.

Strategic Contribution

• Collaborate with the executive team to shape the company’s vision, mission, and growth strategy.
• Analyse data and metrics to evaluate clinical performance and drive decision-making.
• Contribute to market research and product development to expand the company’s reach and impact.

Innovation in Patient Care:

• Collaborate with technology teams to enhance direct-to-consumer platforms, focusing on telemedicine, patient engagement, and care delivery.
• Utilise insights from private healthcare and medical cannabis to develop patient-centric solutions.
• Lead initiatives to integrate new treatments, technologies, and methodologies into the service offering.

Clinical Leadership:

• Oversee clinical operations and ensure high standards of medical care across all services.
• Develop and implement clinical protocols and guidelines in line with industry standards and regulatory requirements.
• Provide medical expertise and leadership to cross-functional teams, including marketing, operations, and product development.

Patient Experience

• Champion a patient-centric culture, ensuring that patient experience is at the forefront of all B2C activities and leverage tech and product teams to achieve best-in-class service to maximise retention.
• Manage clinics when needed to ensure consistency of care and service delivery
• Support with day-to-day operations of the business as it scales. Have a bias for being hands on and getting things done.

Regulatory Compliance

• Ensure compliance with GMC guidelines, CQC requirements, and relevant regulations.
• Stay updated on legislative and industry changes, ensuring the organisation remains compliant and ahead of trends.
• Oversee patient safety protocols, adverse event reporting, and risk management strategies.
• Support complaint and incident management with the governance team.

Team Development

• Provide mentorship and support to clinical staff, fostering a culture of excellence and continuous improvement.
• Recruit, train, and retain a team of healthcare professionals aligned with the company’s mission.

Your Profile:

• Proven background in private healthcare, health tech, private health services that scaled quickly with a strong understanding of patient care dynamics.
• Familiarity with direct-to-consumer health tech platforms, including telemedicine or digital health solutions.
• Experience with medical treatments, patient management, and associated regulations
• Highly commercial and analytical mindset with the ability to leverage data to drive decision-making.
• Leadership: Strong leadership and team management skills, with experience guiding multidisciplinary teams.
• Communication: Excellent verbal and written communication skills for engaging with patients, stakeholders, and regulators.
• Technology Proficiency: Comfortable working with healthcare technology systems and platforms.
• Flexibility: A proactive and adaptable mindset, capable of thriving in a fast-paced startup environment.

Qualifications

• GMC Registration: Fully licensed GMC-registered Doctor in good standing.

Diversity, Equity & Inclusion at Chapter 2 🌍✨

At Chapter 2, we are committed to building a diverse, inclusive, and welcoming workplace where everyone belongs. Regardless of race, ethnicity, religion, age, gender identity or expression, sexual orientation, disability, or neurodiversity, we celebrate the unique perspectives that make us stronger. We encourage applications from all backgrounds and are happy to accommodate any recruitment or interview adjustments needed to create a smooth and comfortable experience. Your individuality matters, and we believe that diverse philosophies, cultures, and experiences drive innovation and success.